How to Get the Most Out of Your FixMyCar Account

How to Get the Most Out of Your FixMyCar Account

This guide provides quick tips and advice to help you get the most out of your FixMyCar account.

Daily checks

Being active on FixMyCar will help you win more business and show customers that you're committed to excellent service. Here are the checks you should do every single day to stay on top of things.

1. Your messages

Garages that respond quickly to driver enquiries are more likely to win work and leave a lasting positive impression.

2. Jobs won


The 'jobs won' section shows you any jobs where a customer has accepted your quote. You should contact them as soon as possible to ensure the booking goes ahead.

3. Booking calendar


Take a look at your booking calendar, and if you've forgotten any bookings, reach out to the customer as soon as possible.

Weekly checks

The following checks should be done on a weekly basis.

1. AutoQuotes and Parts + Labour


Make sure your pricing is accurate and you've set up AutoQuotes for relevant jobs.
Info
Remember, garages that use AutoQuotes are 95.92% more likely to win a job over garages using manual quotes.

2. Reviews

Keep on top of your reviews, thanking customers who have taken the time to leave feedback and encouraging those who haven't. Even if you receive a negative review, it's important to respond in a helpful way.
InfoOver 60% of drivers say reviews are important to their decision when booking car repairs, according to a FixMyCar poll.

3. Your services

The list of services you offer should be kept up to date, as this determines which jobs you receive alerts for. An out-of-date service list will cause you to miss out on bookings.

Refunds

There will always be times when a job doesn't go ahead, and in those situations, you can claim a refund on the commission from FixMyCar. This Help Centre guide explains the process in detail.

Still got questions?

Our team is always on hand to help with any queries and provide assistance with your account. You can reach us at team@fixmycar.com.


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