FAQ: How do I know what to charge customers?
You are entirely in control of your pricing with FixMyCar; there are no limits or restrictions. If you are unsure what to charge for different services, contact your designated account manager, who will gladly offer advice and talk you through a competitor pricing analysis.
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Communicating with customers
Communicating with drivers is key, and there are several ways to do it on FixMyCar. Setting up your booking calendar is the first step because it tells people when you are available. Then, after you’ve won a job, you can chat with the driver using ...
FAQ: When should I contact a driver?
If a driver has accepted your quote, it's important to contact them as quickly as possible to confirm and discuss the job. The following help centre guide provides detailed guidance on how and when to communicate with customers: ...
FAQ: What are the checks for refunds?
Before requesting a refund, you must meet the following criteria: • Refunds must not be submitted within 3 days of the accepted date. • You must reveal the driver's telephone number within 48 hours of the accepted date. • Send a second message to ask ...
FAQ: When am I charged commission for a job won?
The commission payment is taken when the job is accepted by the driver. For more information about how commission works, contact your account manager or email team@whocanfixmycar.com.
FAQ: How do I turn Auto Quotes on or off?
In the top right-hand corner of your dashboard, click 'Automatic quoting'. You can turn Auto Quotes on or off from this page and change your prices. You can learn more about using Auto Quotes in this guide: ...