FAQ: When should I contact a driver?

If a driver has accepted your quote, it's important to contact them as quickly as possible to confirm and discuss the job.

The following help centre guide provides detailed guidance on how and when to communicate with customers: https://help.whocanfixmycar.com/portal/en/kb/articles/how-can-i-communicate-with-customers.

• Related Articles

• FAQ: When am I charged commission for a job won?

  The commission payment is taken when the job is accepted by the driver. For more information about how commission works, contact your account manager or email team@whocanfixmycar.com.

• FAQ: How do I know what to charge customers?

  You are entirely in control of your pricing with FixMyCar; there are no limits or restrictions. If you are unsure what to charge for different services, contact your designated account manager, who will gladly offer advice and talk you through a ...

• FAQ: Why am I Auto Quoting on jobs when I have this feature turned off?

  A driver may have accepted an Auto Quote you sent before switching the feature off. You should also check your P&L Auto Quotes to ensure these are turned off.

• FAQ: How do I turn Auto Quotes on or off?

  In the top right-hand corner of your dashboard, click 'Automatic quoting'. You can turn Auto Quotes on or off from this page and change your prices. You can learn more about using Auto Quotes in this guide: ...

• Refunds

  We understand how frustrating it can be when you don’t end up doing a job due to a cancellation or, even worse, a no-show. In this situation, we have a refund process to ensure you aren't charged the commission fee. This guide explains exactly how it ...