FAQ: When should I contact a driver?
If a driver has accepted your quote, it's important to contact them as quickly as possible to confirm and discuss the job.
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FAQ: When am I charged commission for a job won?
The commission payment is taken when the job is accepted by the driver. For more information about how commission works, contact your account manager or email team@whocanfixmycar.com.
FAQ: How do I know what to charge customers?
You are entirely in control of your pricing with FixMyCar; there are no limits or restrictions. If you are unsure what to charge for different services, contact your designated account manager, who will gladly offer advice and talk you through a ...
FAQ: Why am I Auto Quoting on jobs when I have this feature turned off?
A driver may have accepted an Auto Quote you sent before switching the feature off. You should also check your P&L Auto Quotes to ensure these are turned off.
Refunds
We understand how frustrating it can be when you don’t end up doing a job due to a cancellation or, even worse, a no-show. In this situation, we have a refund process to ensure you aren't charged the commission fee. This guide explains exactly how it ...
How the Parts and Labour (P+L) Process Works
The updated Parts and Labour (P+L) process is designed to give mechanics greater control over parts ordering and scheduling for FixMyCar retail jobs. It provides a flexible and manual approach to handling parts orders, ensuring that parts arrive just ...