FAQ: When should I contact a driver?

FAQ: When should I contact a driver?

If a driver has accepted your quote, it's important to contact them as quickly as possible to confirm and discuss the job.

The following help centre guide provides detailed guidance on how and when to communicate with customers: https://help.whocanfixmycar.com/portal/en/kb/articles/how-can-i-communicate-with-customers.

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