Communicating with customers

Communicating with customers


Communicating with drivers is key, and there are several ways to do it on FixMyCar. Setting up your booking calendar is the first step because it tells people when you are available. Then, after you’ve won a job, you can chat with the driver using our messaging service or call them on the phone number they provided.

Messaging customers

The option to message a driver becomes available after they accept your quote, meaning you have won the job. When this happens, a ‘message’ button appears, as you can see from the image below.


 

Clicking this button takes you to the message centre, where you can see the job details and talk to the customer directly.


There is a second messaging system drivers can use to contact you before they accept your quote. You can access it by clicking ‘new inbox’ on the homepage. While drivers can message you before a booking is confirmed, you can’t start a conversation with them until they have accepted your quote.

How to find a driver’s telephone number

Finding a driver’s telephone number is easy. From the homepage, filter your jobs by clicking ‘applied for’. You will then see all the jobs you have applied for with a ‘call driver’ button - when you click it, the driver’s phone number will be revealed. The ‘view job’ page also has a ‘call driver’ button that shows the number when clicked.


An easy way to find past communications with a driver is to type the relevant car registration number into the search bar, which will bring up all the information you need.


What if a driver’s phone number is incorrect?

Unfortunately, drivers sometimes enter their phone numbers incorrectly into the system. There isn’t much you can do in this situation other than use our messaging service to contact them and let them know that their information needs updating.


After accepting a quote, drivers are prompted to confirm their contact details a final time, allowing them to fix mistakes.




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