How the New Parts and Labour (P+L) Process Works

How the New Parts and Labour (P+L) Process Works

We're excited to launch a major update to the Mechanic Portal, featuring a revamped Parts and Labour (P+L) process designed to give mechanics greater control over parts ordering and scheduling for FixMyCar retail jobs. This update introduces a more flexible and manual approach to handling parts orders, ensuring that parts arrive just in time for the scheduled booking and reducing the likelihood of unnecessary returns or early deliveries.


Note: This is process is available for P+L Enabled garages only

Step-by-step

  1. Job request. The driver raises a job and makes a booking request for a particular date, accepting the quote provided.



2. Booking Confirmation: The mechanic confirms/accepts the booking date or suggests an alternative date. The mechanic must ensure they can receive parts 48 hours before the booking date. 



3. Parts Order Activation and Scheduling: The mechanic informs the parts supplier by selecting the part order and booking date, scheduling the delivery to ensure arrival 48 hours before the booking date. If the mechanic confirms a date within 48 hours of the current date, the order is immediately created. For dates beyond 48 hours, the order is queued. 



Mechanic confirms parts needed for job. 



Mechanic confirms booking date.



Order has been queued; parts order will be placed with parts supplier 48 hours before date of booking.

​Cancellation Handling: If the driver cancels the booking whilst the order is queued, the parts order is automatically cancelled. If the order has already been placed, the mechanic must handle the cancellation with the parts supplier directly.

We hope these enhancements will significantly improve the experience and efficiency in managing parts orders and bookings. Thank you for using the Mechanic Portal, and we look forward to your feedback on this update.

FAQs

Why was the Parts and Labour (P+L) process changed?

The process was updated to provide mechanics with greater control over parts orders. Previously, parts were ordered automatically and delivered 48 hours after a booking was placed, which could result in early deliveries or unnecessary returns. The new manual process allows mechanics to schedule deliveries 48 hours before the booking date, reducing inefficiencies.

What happens after a mechanic confirms a booking date with the driver?

Once the booking date is confirmed between the mechanic and driver, a mechanic can then schedule and confirm the parts order, ensuring delivery 48 hours before the booking date.

What if a driver cancels a booking after the parts order has been placed?

If the driver cancels the booking before the parts order is queued, the order will be automatically cancelled. However, if the order has already been confirmed, a mechanic will need to handle the cancellation directly with the parts supplier.

How is the parts list generated?

The parts list is generated using data from HaynesPro and is matched against the available parts from the supplier. This ensures that a mechanic is ordering the correct parts needed for the job.

Will this new process affect existing bookings?

No, the new process applies to new bookings made under the FixMyCar retail jobs. Existing bookings will not be affected by these changes.

Who do I contact if I have issues with the new Parts and Labour (P+L) process?


These FAQs should help you understand and navigate the new Parts and Labour (P+L) process. If you have any other questions, feel free to reach out to our support team.







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