FAQ: When am I charged commission for a job won?
The commission payment is taken when the job is accepted by the driver. For more information about how commission works, contact your account manager or email team@whocanfixmycar.com.
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FAQ: How can I increase my job radius as a mobile mechanic?
As a mobile mechanic, you may wish to increase the radius of the jobs you quote on. You can do this by editing your profile. How to increase your job radius step-by-step 1. From the home page, click on your name in the top right-hand corner. 2. You ...
How to Write a Job-Winning 'About Us' Bio
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FAQ: When should I contact a driver?
If a driver has accepted your quote, it's important to contact them as quickly as possible to confirm and discuss the job. The following help centre guide provides detailed guidance on how and when to communicate with customers: ...
FAQ: What are the checks for refunds?
Before requesting a refund, you must meet the following criteria: • Refunds must not be submitted within 3 days of the accepted date. • You must reveal the driver's telephone number within 48 hours of the accepted date. • Send a second message to ask ...
Refunds
We understand how frustrating it can be when you don’t end up doing a job due to a cancellation or, even worse, a no-show. In this situation, we have a refund process to ensure you get your money back from the commission fee. This guide explains ...